Thank you for shopping with Maestro Surgical. We strive to ensure customer satisfaction with every purchase. Please review our return policy carefully:

1.Return Request Submission

To initiate a return, please visit our website at https://maestrosurgical.com.au/contact complete the return form, and submit it. An RMA (Return Merchandise Authorization) number will be issued once your request is reviewed.

2.RMA Requirement

Maestro Surgical will issue a valid RMA number for all approved return requests. No returns will be accepted without an RMA number.

3.Customer Responsibility

Return shipping, insurance, and handling charges are the responsibility of the customer. Refunds or credits will only be issued after the returned product is received in acceptable condition.

4.Used Products

Products that have been used are not eligible for return under any circumstances.

5.Claims for Damaged/Incorrect Goods

Any claim for incorrect shipment, faulty, or damaged goods must be made within ten (10) working days of receipt of goods.

6.Custom Products

Custom-made or special-order products are non-returnable and non-exchangeable, without exception.

7.Return Condition Requirements

Products will only be accepted for return or exchange if they are in sellable condition, unused, and returned in their original sealed packaging.

8.Restocking Fee Schedule

A restocking fee will apply for returns not due to defect or damage:

• 20% for items returned within 15 days
• 30% for items returned between 15–45 days
• No credit issued after 45 days
• Shipping charges are non-refundable

9.Included Accessories

All returned products must include all original accessories, manuals, and documentation. Maestro Surgical is not responsible for any damage due to improper packaging during return shipping.

10.Lost or Delayed Returns

Maestro Surgical is not liable for any loss or delay during return shipping. Please allow 3–4 weeks from the date we receive your return for the refund or credit to be processed.